Acquisition project | Levi's Strauss & Co

Product Brief:

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Levi's has been operating in India for more than 20 years primarily through offline stores (Franchise & Own Stores). Since the past 5 years its has also grown significantly in the e-commerce space, mainly through prominent marketplaces like Myntra, Flipkart, etc. It started its own brand website in 2019, but only started scaling it post covid. In the past 3 years, it has been able to generate 10% business share in online through its website, and continues to scale even further.

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For the future, Levi's plans to go DTC first, mainly through its App, achieving a contribution of ~60% of business share. The current share stands at 8%. The product has found a Product Market Fit, since the 8% of business share is coming through pure organic, customer pull. The next step for us is to get into an early stage operations scale-up.

Understanding the Product
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​Where is the product available?:

Levi's India App is available both on iOS & Android App Store.

User Journey:

The product has a basic e-commerce user flow. Covering essential hygiene features for buying a Levi's product online.

• Discovery Page (Includes Homepage banners, navigation, merch.)
• Product Listing Page
• Product Display Page (Includes essential features helping user to make a decision - Images, Description, Size Guide, Reviews)
• Cart Page
• Payment (Includes options like UPI, COD, Cards, CredPay, Amazon Pay, Wallets)

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Blockers:​

1. Currently there's no WOW moment withing the app, which hooks the customer to know why to keep the app on your mobiles
2. Organically Levi's App is not getting ranked in the first fold, even through its brand match searches
3. There is no organic discovery of the app on Levi's website

Understanding the User

User Research Objective: Acquisition Strategy.
1. Trying to understand what moves the customer to buy from a particular brand, and specially online.

2. Second thing, why would they keep a brand specific app on their phone - what motivates them.

Questions:

1. How often do you shop online?

2.What brands do you buy from?

3.What factors do you consider when you are buying online?

4.Which platforms do you generally use to buy?

5.What shopping apps do you have on your phone, why?

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Summary of the User responses:

Customers have been users of Levi's in the past, but specially through offline stores. There's lack of trust when it comes to buying Levi's online.

Blockers:

1. They have not had great product experience when bought from Marketplaces like Amazon.

2. Customers see Levi's as a traditional brand, mainly for denims, high priced, non-trendy but a staple.

Consumer Segments:

1. Fashion Seekers: Fashion Led shoppers who like staying on top of the latest trends. Open to engaging with multiple brands, and categories, depending on what's trending. Basket value is largely driven by volume vs cost.

2. The functionalists: Typically low spenders that look for functional, comfortable products that can transcend, the multiple facets of their lives. Goal: Often use denim as a basis for a look that can be elevated through key statement pieces or accessories

Market Players & Key Competitors:

1. Jeans is the primary category of Levi's.
2. 1. For jeans keyword - Levi's website organically ranks 6th.
   2. For jeans for men it ranks first organically. Men's category make-up for >70% of Levi's online sales
   3. Marketplaces are a bigger competition to Levi's than other brands
   4. 1. 1. Myntra, Ajio, Nykaa continue to bid of generic & Levi's keywords taking up impression share of upto 25% in branded keywords
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   6. 1. ​

Understanding the Ceiling:

1. Total Addressable Market: 4.3 Crores

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Using Top Down Approach:

2. Serviceable Addressable Market

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Levi's products has a higher AVU vs other brands, and hence the SAM will be more narrower than the TAM. Considering AVU of ~1700 online vs the current average AVU online fashion is ~600. Assuming only 5% of the TAM comes under SAM, making our SAM as 21,501,79.

Market Revenue Opportunity =

Core Value Prop of the Product:

Core Value of Levi's product is to provide comfortable, long-lasting clothes which are sustainable and on-trend.

Core Value of the Levi's App is to provide users with a priority, trusted, personalized experience.

1. Personalized Experiences - Tailor Shop experience within the app, for any alteration, or customization required. (For e.g. Patches on jackets, 2 hours alteration with pick-up & drop)

2. Loyalty - 2X loyalty points earning & redemption to shop via App

3. On-call Stylists - Helping you to style functional as well as trend pieces

Designing Acquisition Channels:

Both set of Levi's customers spend the most time on Social media, hence instagram, snapchat & facebook become the most important channels of acquisition.

Organic / Google Search is again very important due to Levi's strong brand pull, having correct SEO content is important to gain impression share and stay relevant.

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Step 1: Jobs to be done:​

Organic Channels:

While the current business is coming through its existing base, we can do the below without spending any marketing bucks to get users on to the app.

1. Leverage the Levi's India Website -
2. 1. The website gets 5Mn traffic, having an app banner with an exclusive sale call-out or promo will drive at least 10% of the base to download the app
   2. Have a app landing page on website this will help to rank on below search keywords: levi app, levi's app download, app levis, levi strauss app, etc
3. Leverage Levi's own owned & flagship stores - Levi's consumers still shop mainly through stores, having a QR code on checkout / Omni experience like Decathlon will drive users to its app. This is also beneficial to us from 'Save the sale' perspective

​Google Search Ads:

Bid for app landing page on below three buckets of keywords, with a goal of app downloads.

1. Brand Match
2. Brand + Product Match
3. Brand Broad Match

​Meta Ads (Facebook & Instagram)

1. For Fashion Seekers, use top of the funnel content:

Target Audience:

• Age - 16-24
• Living in Tier 1 & 2
• Male & Female
• Interests in brands like Rare Rabbit, Snitch, H&M, NewMe, etc.;
• Also In-Market Audience
  
  Content Example 1: Lollapalooza event GenZ influencers - Use the Lolla concert video ads which are fun, show Levi's in a fashion worthy moment and worn by influencers who they feel are fashion forward.
  
  Video Reference 1

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Copy: Live in Levi's - a moment as iconic as the Lollapalooza

1.1 For Fashion Seekers: Making the tailorshop cool only on Levi's App

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Copy: Choose how you like to wear you denim; express yourself through each patch literally with the Levi's Tailorshop. Shop Now & Customize your Levi's now!

2. For Functionalists, we will need to go after product specific content. Mid-funnel campaigns.
   
   Target Audience:

• Age - 18-35
• Living in Tier 1 & 2
• Male
• Interests in brands like U.S Polo, Pepe Jeans, GAP,
• In-Market Audience
  
  Content Example: Advanced Stretch - Highlighting the ease, comfort & versatility of the product for users who are looking for timeless pieces
  
  Video Reference 2
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Copy: For all times, chilling, partying, working - Levi's Advanced Stretch Jeans will be your go to pick!

2.1: Emphasizing the loyalty benefits while shopping on App

Copy: Levi's Red Tab Program - It pays to 'Live in Levis'. Earn & burn 2X points on every transaction.

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